Shipping policy

1. Order Processing Times

• Standard Processing: All orders are processed and dispatched within 1–2 business days.

• Business Days: Our warehouse operates Monday to Friday, excluding Victorian and National public holidays.

• Cut-off Times: Orders placed after 12:00 PM AEST on a Friday, or over a weekend, will be processed on the following Monday.

2. Holiday Seasons & Peak Periods

During high-demand periods—including Christmas, Black Friday, and Cyber Monday—both our processing times and the courier’s delivery network may experience delays.

• Seasonal Delays: Please allow an additional 3–5 business days for delivery during November and December.

• 2025 Christmas Cut-offs: To ensure delivery before December 25th, we recommend the following shipping dates:

  • Parcel Post (Standard): Order by 19 Dec 2025.

  • Express Post: Order by 23 Dec 2025.

  • Western Australia & NT: Order by 13–16 Dec 2025.

3. Public Holidays

Our warehouse and our partner couriers do not operate on Australian National or State Public Holidays. This includes, but is not limited to:

• New Year’s Day

• Australia Day

• Good Friday & Easter Monday

• Anzac Day

• Christmas Day & Boxing Day

4. Delays Beyond Our Control

While we strive for timely delivery, we are not liable for delays caused by third-party couriers or unforeseen events such as extreme weather, industrial disputes, or government restrictions.

• Once a parcel has left our warehouse, the delivery timeframe is managed by the carrier.

• Under ACL, we ensure all goods are delivered within a "reasonable time". If your order is significantly delayed, please contact us for assistance in tracking and resolution.

5. Tracking & Damaged Items

• Tracking: Once dispatched, you will receive a tracking number via email to monitor your progress.

• Lost/Damaged Goods: If your item arrives damaged or is lost in transit, please notify us within 48 hours with photos of the packaging and product so we can arrange a replacement or refund.